Report a problem from the page the problem is on
When you are signed in and looking at your own website, you see something your visitors do not: a small badge in the bottom-left corner carrying the brand mark. Click it and a panel slides up.
What is in it
Four things. Go to Admin takes you to your dashboard, which is what the old link in the corner did and the only thing it did. Report a problem lets you describe what is wrong from the page you are looking at. My reports shows what you have sent, our replies, and a delete once something is resolved. The fourth is a debugging view, which only appears for staff.
The reporting part is the reason it exists. The old flow for "the credits page looks wrong on my phone" was to leave the site, find a contact form, and describe a page from memory. Now it is two taps from the page itself, while you are still looking at the thing you want to describe.
Where a report goes
Into the same queue as our own design audits. That is a deliberate choice rather than a convenience. When you say your credits page is broken on mobile and an internal review finds the same thing, those are one fact about one page, not two tickets. Two separate queues would mean two records, two people looking, and the same thing fixed twice or, more likely, fixed once and closed twice.
A reply marks itself as unread until you have looked at it, so a conversation does not go quiet just because nobody refreshed anything.
Two details that took thought
Recognizing you as the owner uses the addresses your account has signed in from. The earlier version only matched the most recent one, which meant opening your admin on a laptop stopped it recognizing you on your phone. It now matches any address your account has used. This is a weak test and it is used for one weak purpose: deciding whether to show you your own reports. Nothing about your account is exposed by it.
The badge is also deliberately not drawn when a page is being captured as an image. Our catalog covers are photographed automatically across the whole design library, and an orange badge in the corner of ninety-seven catalog images is exactly the sort of thing nobody notices until it is everywhere. The same suppression covers the catalog covers and social share previews.
If a report of yours turns into a design fix, it joins the work described in the render checks and the design audit. For anything the panel does not cover, the contact page is still there, and the help section answers most of it faster.
